Our Policies
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Privacy Policy
We respect your privacy. Your information is kept secure and never shared without consent. For further details, see our Privacy Policy below
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Template Policy
By purchasing, you agree to the licensing terms outlined in our Digital Product Template Policy below. If you’ve got questions, please get in touch before you buy.
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Refund Policy
Because our templates are digital, purchases are non-refundable. But if something isn’t working as it should, reach out and we’ll do our best to make it right. See our Refund Policy below
Privacy Policy
Effective Date: 1 September 2025
1. Introduction
Welcome to JÜBE Design (“we,” “our,” “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, book services, or engage with our content.
By using this site, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, email, phone number, billing details, and business information when you book a service, purchase a digital product, or subscribe to our emails.
Technical Information: IP address, browser type, device details, and analytics data collected via cookies or similar tracking technologies.
Communication Data: Messages, form submissions, client intake forms, feedback, or survey responses.
3. How We Use Your Information
Your information may be used to:
Deliver, improve, and personalise our branding and design services.
Process bookings, proposals, and secure payments.
Respond to inquiries and provide client support.
Send newsletters, service updates, or promotional content (only if you’ve opted in).
Maintain website security and functionality.
4. Sharing Your Information
We never sell or rent your personal information. We may share limited information with:
Trusted Service Providers: Such as payment processors (Stripe, PayPal), scheduling platforms, analytics providers, or email marketing tools, solely to operate our business.
Legal Authorities: When required by law or to protect our rights, property, or safety.
5. Data Security
We implement appropriate measures to safeguard your personal information. While we work hard to protect your data, no system is 100% secure, so we encourage you to take precautions when sharing sensitive information online.
6. Cookies & Tracking
Our website uses cookies and similar technologies to improve user experience, analyse traffic, and tailor content. You can disable cookies in your browser settings, but this may affect site functionality.
7. Your Rights
You have the right to:
Access the personal data we hold about you.
Request corrections or deletion of your information.
Opt out of marketing communications at any time.
To exercise your rights, contact us at support@jube.au
8. Policy Updates
We may update this Privacy Policy occasionally. Changes will be posted here with a new effective date.
9. Contact Us
For questions or concerns about this Privacy Policy, please contact:
JÜBE Design
Email: support@jube.au
Location: Wagga Wagga, NSW, Australia
Digital Product Template Policy
Last updated: 1 September 2025
These policies apply to all digital templates sold through this website, including but not limited to Canva, Notion, and Squarespace templates. By purchasing a template, you agree to the following terms.
01. Instant Access
All templates are delivered digitally and are available for instant download after purchase. No physical items will be shipped.
02. What’s Included
Each product listing clearly outlines what's included — such as templates, instructions, and bonus files. Please review the product description before purchasing to ensure it meets your needs.
03. How You Can Use It
Your purchase includes a Commercial License, which allows you to:
Use the template for your own business.
Use the template for one client project only.
You cannot:
Resell, share, or redistribute the original template files.
Claim the design as your own.
Offer the template as an editable file to others.
Use it for multiple client projects or resell it in any form.
If you’d like to use a template for more than one project, please purchase an additional license by buying the product again add_circle
04. Template Access + Tools
Please ensure you have access to the required software or platform (e.g. Canva, Notion, Squarespace) before purchasing. These platforms may require a free or paid account to access and use templates.
05. Support
JÜBE provides limited support for template setup and use, as outlined in each product description. Customisation, troubleshooting, or platform-specific training is not included, unless otherwise stated.
If something isn’t working as expected, please reach out — we’ll do our best to help.
06. Refund Policy
Due to the digital nature of templates, all sales are final. Refunds are not available.
If you believe there’s been an error with your purchase, please contact us and we’ll do our best to resolve it.
07. Need Help?
Not sure if a template is right for you? Want to clarify licensing before purchase? We’re happy to help.
📩 Contact: support@jube.au
REFUNDS
[ POLICY ]
Last updated: 1 September 2025
Digital downloads, made simple — and final.
Due to the instant nature of digital products, all purchases are non-refundable.
Once your order is placed and the files are delivered, we’re unable to process refunds, returns, or exchanges — even if you haven’t downloaded the product yet. We recommend reviewing the product details carefully before purchasing and reaching out with any questions beforehand.
If you experience any issues accessing your files or have trouble with the download, we're always happy to help.
Need support? Please get in touch
Thank you for supporting small, intentional business.